Archives for the month of: March, 2010

Google has begun the withdrawal of services from China. A bad time for the Chinese citizens, academics and the students who use the search engine. A bad time too for the company that will lose influence in the world’s fastest growing major economy. But for Microsoft, the times couldn’t be better.

Google have always given the impression that money isn’t their motive. The young idealistic founders insist that they are focused more towards improving the user experience of the internet, democratizing the web and sticking to their famous slogan “Don’t be evil”.

So now the non-suit wearing San Francisco based media giant has had to make good on its ethos and stop operating a censored service in China. This is a move that seems totally in line with the history of the web. Google are sharing the “nerd norms” of the enthusiastic programmers and engineers who freely shared information in the 60’s and 70’s to develop the internet. Johnny Ryan and Stefan Halper have suggested that this clash between China and Google indicates that the “information-technology sector may be moving beyond an amoral, bottom-line form of capitalism towards something more principled.”

However, these principles weren’t so strongly felt in 2006, when  Google had initially agreed to stay in China under censure, declaring it was in for the “long haul” of creating a productive presence in the country. They state on their blog that “Filtering our search results clearly compromises our mission. Failing to offer Google search at all to a fifth of the world’s population, however, does so far more severely.” But now they have decided to depart; after four years! The reasons for this departure are unclear.

The most likely reason is because of the cyber attacks against Google’s infrastructure and the attacks against human rights activists Gmail accounts. As Danny Sullivan states on searchengineland.com: “An attack on ideas — that’s what the Chinese censorship was — that was tolerable. But an attack on Google’s own property? We’re outta here”

Whatever the reasons and motivations behind the move, the one thing we can be sure of is that it will all be kept secret. Google love their secrecy. When talking of strategy, Google co-founder Larry Page states “I would rather have people think we’re confused than let our competitors know what we’re going to do.”

But if we believe the hype, and Google are making a moral stand for freedom of speech, then I still cannot see what the outcome of this move would be. It’s great that the idealistic young entrepreneurs are taking a stand against internet censorship. But what will this achieve? It is reinvigorating the image of Google as a liberal media giant; it is also helping the inhabitants of China become more aware that the web is restricted; it is highlighting the moral issues the internet is facing. But how long will the effects of this statement last? After the media are bored of this story, and people switch their attention, Google will be left with less power to change China.

And now Microsoft have stepped in. A company rooted in profit. A company who used unethical business tactics to monopolise desktop computing and are a danger to internet freedom and free software (read more here)According to the Wall Street Journal they have already aggressively snapped up Chinese members of Google’s staff following the initial threat of withdrawal. And it is the perfect opportunity for Microsoft, who have just spent $100 million on marketing rival search engine Bing.com.

I don’t buy into Google as a moral crusader, and I agree that if business had been better in China then they would have stayed. But I would prefer it if Google had a stronger stake in China than Microsoft. Google leaving China seems arrogant, ignorant, irresponsible and plain stupid. Whilst they go about bashing Microsoft in a “holier than thou” public relations campaign all they have really done is responded to censorship with further censorship.

I strongly oppose China’s censorship of the internet. But it is idiotic for a company that has been around for little over ten years to wage war with a superpower as mighty as China. I fear the consequences will be dire…

Could reading the news become a game? In western society there is a clear division between work and play. But, according to Jesse Schell speaking at the DICE 2010 conference, this is all set to change. Drastically.

Drawing on the massive growth of games like Farmville (which has more players than there are twitter accounts), Mafia Wars and the X Box achievement system, he explains these games successes in terms of subtle psychological tricks. Suggesting that it isn’t the content or the imagination involved in these games that makes them so successful, but something else, something that is pointing towards a significant shift in human behaviour. In particular it is their psychological angle that capitalises on peoples desire for points.

People love points, as any gamer will know. And the crux of Joey’s talk is in how our love of points  is going to step outside of the game and straight into our everyday social and work life. Something else that people love, especially nowadays, is “the real”. Todays commercial obsession with authentic products, traditional lifestyles and organic and ethical concerns all suggest a desire to escape an increasingly fake, hyped, spun and commercial world. One area where this desire for the real is felt most strongly is in the creation and consumption of news.

A generation has grown up bored by a newspaper industry based on “churnalism”; is distrustful of newspapers that are susceptible to political favours; is tired of reading stories fabricated by PR professionals; and is looking away from traditional forms of media towards a badly needed new form.

The change is coming online as more people become increasingly engaged with news through the internet. Users are interacting with stories graphically; they are exploring stories on their own terms; they are easily entering into debate; they are no longer loyal to a single source of news. If a news story is of interest the avenues possible to explore it are rapidly increasing.

And how better to catalyse this changing engagement with news than to turn it into a point scoring game? How better to incentivise someone than giving them a real sense of achievement and progression?

George Osborne has decided to split the Conservative party from their previous research company Populus and signed up to YouGov.  A sign of the changing structures of power within the research industry as political polling goes online.

It is not just for the Conservative party that YouGov have been conducting these polls. These studies have been given an incredible amount of media exposure via The Sun newspaper and are being used to underpin the papers clearly conservative political agenda. This media attention for YouGov is clearly a benefit of being one of Murdoch’s buddies.

It is not just the nations voting intentions that the pollsters are researching, these polls are providing a factual template for biased reporting. Today’s Sun features a YouGov poll which paints lawless broken Britain on a page splattered by blood and shadowed by hoodies.

Undoubtedly the relationship between The Sun and YouGov will bolster the online researchers income, and will also give them the benefit of being buddies with the mediasaurus Rupert Murdoch. But this alliance can only tarnish the reputation of YouGov as a provider of quality research. There are a few points I would like to make about how YouGov conduct their research.

  • The first thing to take into consideration is the effect that an affiliation with The Sun would have on a respondent. Imagine: a person has signed up to recieve YouGov polls via email. They see the YouGov branded email as YouGov and proceed to fill out the questionaire. However, the image of the YouGov logo has been repeatedly associated with reports and images like the one above (remember YouGov are experts in understanding brand and sell a very expensive brandindex service). I don’t believe it would be going to far to suggest that such a mental association could mean that when a respondent is answering the poll (with the YouGov logo staring out at them) they may subconsciously be recalling the evil hoody and blood stained knife.
  • YouGov stand alone amongst the other big polling organisations in the way they weight their data according to newspaper readership. So, according to their website, “we ensure that our published figures contain 22% who are Sun or Star readers and 4% who are Guardian or Independent readers”. This means that the large Sun readership is fully represented in any political polls it conducts. A clear sign that this is an organisation that is media orientated.
  • YouGov’s anti Labour bias during the previous election is documented on the British Polling Council website. When results are “weighted” against previous election votes ,a researcher must deal with the “misremembering factor” (the people who misremember who they voted for in the previous election). The way YouGov deal with this must “tend to understate Labour support, rather than overstate it as telephone pollsters have tended to do, while markedly overstating Tory and Lib Dem support”

The benefits of the internet make daily election polls a reality. This election campaign and YouGov’s tracker polls have been a great boost to this form of research. But whilst Peter Kellner, speaking for YouGov on their blog, may declare that voters are becoming fed up with Labour’s spin machine; the reality is that YouGov are becoming involved in a new and stranger form of spin.

googleWhilst everyone is eagerly following the news of the Ipad, the news of something quite different but vastly more important has been making less buzz. Google’s latest foray into becoming a powerful media provider is something that anybody who reads, or produces, news content should take note. Read the rest of this entry »

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